WordPress Support Plans
Paid Monthly
Paid Yearly
TECHNICAL SUPPORT
Ideal for offloading maintenance tasks and keeping your site in top shape
$99
USD / MONTH
WordPress Engineers
24/7 Uptime Monitoring
24/7 Emergency Support
WEBSITE SUPPORT
Ideal for designing and building new pages or adding content, images and videos
$299
USD / MONTH
Designers, Developers, Copywriters
Unlimited Website Edits
Unlimited Website Projects
DEDICATED SUPPORT
Ideal for large sites or scheduled calls and planning monthly projects
$599
USD / MONTH
TECHNICAL SUPPORT
Ideal for offloading maintenance tasks and keeping your site in top shape
$89
USD / MONTH
WEBSITE SUPPORT
Ideal for designing and building new pages or adding content, images and videos
$269
USD / MONTH
Designers, Developers, Copywriters
Unlimited Website Edits
DEDICATED SUPPORT
Ideal for large sites or scheduled calls and planning monthly projects
$539
USD / MONTH
To learn more about all plans, speak to Tom!
We’ll talk about which plan is right for you.
Thomas Bland
Website Sales Account Executive
Website Builds Pricing
Need a new website? We’ll design and develop a unique one for you.
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Built on WordPressWordPress is the #1 Content Management System, powering over 40% of websites.
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Contact formsWe can build virtually any form you need. At Pronto, we generally use Gravity Forms to create web forms, but we can embed any form or use other form plugins built for WordPress.
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Visual editorWe'll build your website using Elementor, the #1 Website Builder for WordPress. This means it'll be easy to edit and further customize your site after it's built.
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Mobile-responsive designWe'll design & develop your website so that it looks great on all device sizes.
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Project managerFor the duration of your website build project, you'll be working with a dedicated project manager as your main point of contact between you and our team. You'll be able to schedule a call when needed.
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Custom website designStand out from the crowd with a unique website tailored to your brand and target audience.
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Design revisionsWe don't stop until you're happy! Get up to 3 design revisions during the website building process and unlimited revisions under our Website Support plan.
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Website SEO analysisIdentify areas for improvement and optimize your website to rank higher in search results.
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SEO-informed site structureBoost your website's visibility with a clear and search engine friendly structure.
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Web-friendly copywritingEngage your visitors and improve conversions with compelling and clear website copy.
To get started with a custom quote, speak to Adam!
Let’s talk about which plan is right for you!
Adam Porteous
Head of Sales & Partnerships
Digital Marketing Services
Need help driving traffic to your website? Get found online by appearing in front of your ideal buyers.
Website SEO AUDIT
Get a data analysis of your site’s SEO and actionable recommendations on how to optimize your website to acquire more traffic.
Google SEO Audit
Google My Business
Drive more traffic to your website by optimizing your Google listing and sharing information frequently.
SEO Blog Writing
Get more traffic by publishing useful information that your ideal buyers are searching for.
Google Ads
Drive more traffic to your website by advertising your offerings above the search results on Google.
Link Building for SEO
Drive more traffic to your website by improving your search rankings for specific keywords to appear above your competitors.
Local Ads
Get more sales calls by placing a “verified by Google” badge at the very top of local searches.
To learn more about our each service, speak to Adam!
We’ll talk about which marketing add-on is right for you.
Adam Porteous
Head of Sales & Partnerships
What our clients say
"The team at Pronto excel at making you feel like you're their only customer. The response times are quick, the team is always willing to listen to your needs and work to meet them, and they're always willing to provide great feedback. Pronto helps me shape my ideas into reality, and their experienced design team often makes the final product look way better than it did in my mind. Great work, Pronto team!"
“My project manager was great to work with. She was responsive, set good expectations, and really helped me think through what I wanted to accomplish with my new website.”
“The level of attention to their customers is unmatched. Their follow-up and follow-through are incredible. I recommend them to everyone.”
“Pronto is prompt, easy to work with, and demystifies the process of website building and marketing. Couldn't be happier with the team and experiences. I've recommended them to several of my solo practitioner lawyer buddies.”
“Literally the best web and marketing team on the planet. I have worked with 5+ other firms over the years and when I finally found pronto it was like a breath of fresh air. I have been with them for 6 years now and have done many projects with them.”
“We are delighted with the service Pronto provides to our company. They promptly reply to our requests every time we submit a ticket. Our communications had been via email in most cases, and if you know how to explain yourself, they will get the job done very well. If you rather talk to someone, you can schedule a call with a rep.”
“Great service, detailed oriented, website management service. They have great tools which they have used to help us create an excellent website. Would use them again if I had another website to do. Thank you for taking good care of the site!”
Frequently asked questions
No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $150/m to take advantage of our unlimited website support!
Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.
All Pronto sites built after June 2020 are on our new platform, with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
- Akismet Anti-Spam (Value = $100/year)
- Elementor Pro (Value = $99/year)
- Essential Addons for Elementor (Value = $40/year)
- Gravity Forms with 45 add-ons (Value = $259/year)
- The Plus Addons for Elementor Page Builder (Value = $39/year)
TOTAL VALUE = $537/year
We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!
Our support team operates 24 hours a day, 5 days a week, from 4pm PDT on Sundays to 4pm PDT on Fridays.
We also have a small standby team on weekends for emergencies such as website downtime.
We do not offer phone support on our Technical Support or Website Support plans.
However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!.
On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/5.
Pronto websites are built on the powerful WordPress platform using Elementor, one of the most advanced front-end development tools in the industry. Once your site is live, you’ll have full access to the site and Elementor’s WordPress Website Builder to make edits.
Yes, we can. The same team that handles your initial Website Build will be able to customize pages for promoting your products, services, events, or promotions, and for offering visitors free eBooks, videos, and consultations in exchange for their email addresses.
If your site was not built by Pronto, there may be an additional charge for creating new content.
We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.
